Supposed customs fees from the Post are fake!
Summary
Why is this warning issued?
This warning has been included because it is based on a report from Watchlist Internet. It is intended to protect other users from this scam. The classified risk level is elevated.
How the scam works
- Criminals send mass emails that appear to come from the Österreichische Post.
- The email claims that a shipment is being held at the distribution centre because a small customs fee is outstanding.
- Recipients are directed via a link to a fake website that looks confusingly similar to the real Post page.
- There, credit card or bank details (for example IBAN/BIC) are requested.
- The payment data entered is misused by the criminals for unauthorised debits from the account or credit card.
- The perpetrators rely on spoofing, i.e. a fake sender address – most of those affected are currently expecting a parcel, which makes the message seem credible by coincidence.
How to recognise it
- The sender address of the email does not end in @post.at (spoofing makes the displayed sender address easy to fake anyway).
- The logo or layout of the email differs from the familiar design of genuine Post messages.
- You are asked to enter bank or credit card details via a link – the Österreichische Post never requests this by email.
- The message does not match your situation, for example because you are not expecting a parcel from the Post at all.
- Pressure is created with a short payment deadline (in the example: Tuesday, 28 July 2026).
- The amount demanded is deliberately very low (€1.99) so that the threshold for clicking is lowered.
- Alleged customs/delivery fee via a link
- Request to install an app or file
How to protect yourself
- Do not click on the link in the email and do not enter any payment details.
- Check the real sender address: emails from the Österreichische Post end in @post.at.
- If you have only opened the link, no action is generally required – but as a precaution, change passwords if you have entered any other login details.
- If you have entered bank or credit card details, contact your bank immediately and have the card blocked.
- File a report with the police and contact your consumer advice centre for individual case consultation.
What you should never do
- Do not pay the demanded amount of €1.99 or any other amount via the link.
- Do not enter any bank, credit card or other personal data on the linked page.
- Do not let yourself be pressured by the short payment deadline.
- Do not rely solely on the displayed sender address – it can be technically faked easily.
Frequently asked questions
Do I have to pay the demanded customs fee of €1.99?
No. The Österreichische Post never requests bank details by email in order to deliver a regular parcel. The demand is part of the scam – you should generally not simply pay unjustified demands.
How do the scammers know that I am expecting a parcel?
As a rule, the criminals do not know this. The emails are sent out in bulk and at random. Because many people receive parcels every day, the message often hits the mark purely by chance.
I only clicked on the link but did not enter anything – what now?
As a rule, no action is required. However, as a precaution, change passwords in case you did enter any other login details.
I entered my credit card details – what do I need to do immediately?
Contact your bank or credit card company immediately and have the card blocked to prevent further damage. You should also file a report with the police.
How can I tell whether an email really comes from the Österreichische Post?
Make sure that the sender address ends in @post.at, check the logo and layout carefully, and bear in mind: the real Post never asks you by email to enter bank or credit card details.
Affected data
Comments
No comments yet. Registered users can share their experiences.
Related warnings
Original source
Find more information in the original source.
Watchlist Internet ↗Update history
- 01/08/2026Description updated
- 31/07/2026Warning added from an official source