Parcel scams – fraud warnings & protection
Fake parcel texts and emails from DHL, Hermes or customs demand “customs fees” or a “redelivery” and lead to phishing pages. Find current warnings and protection tips here.
Current warnings in this category
Aktueller Betrugsfall, gemeldet von Watchlist Internet. Details siehe verlinkte Quelle.
→SMS und E-Mails im Namen von Paketdiensten behaupten Zustellprobleme oder offene „Zollgebühren“ und verlinken auf Fake-Seiten oder verleiten zur Installation von Schadsoftware. Paketdienste verlangen keine Gebühren per SMS-Link.
→Common schemes
- Text “your parcel is waiting – please pay a customs / delivery fee” with a link to a fake page.
- Email in DHL/Hermes/DPD design for “address confirmation” or “rescheduling”.
- Request to install a “tracking app” that is in fact malware.
How to protect yourself
- Real parcel services don't collect fees via text links; check shipments only via the official app/website.
- Don't pay small “fees” by credit card on linked pages – that's how card data is stolen.
- Are you even expecting a parcel? If not, ignore and delete the message.
Frequently asked questions
Do I really have to pay a fee via a text link for a parcel?
Usually not. Genuine customs or delivery fees aren't collected via text links. Such messages are almost always phishing.
I clicked the link and entered card data.
Block the card immediately, inform your bank about possible charges, and change any affected passwords.
How do I recognise a genuine parcel notification?
Check the shipment only via the provider's official app or website using your tracking number – not via links from a text or email.