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Parcel scam – scheme, signs & protection

In parcel scams, fake texts or emails from DHL, Hermes or customs demand alleged fees and lead to phishing pages.

Related warnings

Typical signs

  • Text/email asking to “pay a delivery/customs fee”.
  • Link to a fake parcel-service page.
  • Request to install a “tracking app” (malware).

How to protect yourself

  • Check shipments only via the official app/website.
  • Don't pay “fees” by card on linked pages.
  • Ignore the message if you're not expecting a parcel.

Related categories

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