Risk: Elevated

Birthday gift from Rituals? Beware of this subscription trap!

Category: Consumer warnings · Published: 28/07/2026 · Last updated: 29/07/2026

Summary

What is this about? Current fraud case, reported by Watchlist Internet. See linked source for details.

Who is affected? Consumers in Germany.

How high is the risk? Elevated

Why is this warning issued?

This warning has been included because it is based on a report from Watchlist Internet. It is intended to protect other users from this fraud scheme. The assessed risk is elevated.

How the scam works

You receive a fake email with a personal greeting that appears to come from Rituals. Content: a birthday gift is waiting for you.
You click on the link in the email and land on a website that displays a high-quality gift set.
You are asked to pay 9.99 euros for shipping and handling and provide your contact and credit card details to do so.
The promised gift is never delivered.
After a few days, around 62 euros are charged to your credit card – the recipient listed is dewglam.com.
If you complain, a refund is sometimes only promised if you first leave a positive review on Trustpilot.

How to recognise it

The email appears to be a personal birthday surprise from Rituals but is fake.
You are asked to pay 9.99 euros in shipping and handling fees for a 'gift'.
The website address has nothing to do with Rituals (in the known case: dewglam.com).
You are asked to enter credit card details on an unknown website.
Charges of around 62 euros suddenly appear on your credit card statement.
When complaining, a positive Trustpilot review is required as a condition for a refund.
Prize without participation or 'free' offer requesting data
Advance payment demanded for 'fees/taxes'

How to protect yourself

Cancel the subscription immediately in writing and demand a refund of the amounts charged – noting that the contract was concluded through deception.
Inform your credit card provider about the fraud and ask about a chargeback and about stopping further charges.
File a police report.
Secure all evidence: emails, screenshots of the website, and credit card statements.
Only open links in emails if you are sure they are genuine, and check the web address carefully.
If in doubt, contact Rituals using the contact details on their official website and ask whether the message really came from them.

What you should never do

Do not simply pay the charge because the invoice says 'dewglam.com' – review the transaction first.
Do not enter credit card details on websites you do not know or whose address does not match the advertised brand.
Do not fall for the trick of leaving a positive Trustpilot review to supposedly get a refund.
Do not click thoughtlessly on links in emails, even if they are personally worded.

Frequently asked questions

Do I have to pay the 62 euros?

No. The contract was concluded through deception and is therefore unlawful. There is no legal basis for the payment. Contact your credit card provider and request a chargeback.

What happens if I do not react?

Further charges may be made. Act quickly: cancel the subscription in writing, inform your credit card provider, and file a police report.

Where did they get my data?

This often cannot be determined with certainty. Data leaks, public profiles, or birthdays published on the internet may play a role. Important: A personal greeting alone is not proof that the email is genuine.

Does Rituals really offer such a birthday gift?

Rituals does surprise members of its loyalty program on their birthday – but this gift is always free. Neither shipping nor handling fees are charged.

How can I tell whether the email is genuine?

Check the sender address and the web address of the linked website carefully. Legitimate offers do not require money or credit card details for a gift. If in doubt, contact Rituals using the official contact details on their website.

Affected data

Scam type

Abofalle

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Related warnings

Original source

Find more information in the original source.

Watchlist Internet ↗

Update history

29/07/2026Description updated
28/07/2026Warning added from an official source