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Risk: Elevated

Beware of fake Telekom emails: How to recognize the scam

Category: Consumer warnings · Published: 13/07/2026 · Last updated: 22/07/2026

Fraudsters misuse the name of the brand or institution mentioned. The brand or institution itself is not the source of these scam attempts.

Summary

What is this about? Current warning from Verbraucherzentrale – Phishing-Radar. See linked source for details.
Who is affected? Telekom users.
How high is the risk? Elevated

Why is this warning issued?

This warning has been included because it is based on a report from Verbraucherzentrale – Phishing-Radar. It is intended to protect other users from this scam. The assessed risk is elevated.

How the scam works

  • Scammers send fake emails that appear to come from Telekom
  • The email claims that payments are due
  • Recipients are lured via a link to a manipulated website
  • On the fake website, personal data is to be entered
  • The criminals steal this data and misuse it

How to recognise it

  • Email claims on behalf of Telekom that payments are due
  • The email lures via a link to a fake/manipulated website
  • The criminals' goal is to harvest personal data
  • The senders are not the real Telekom, but scammers
  • Prize without participation or "free" offer with data request
  • Advance payment requested for "fees/taxes"
  • Hidden contract term or follow-up costs

How to protect yourself

  • Do not click on links in suspicious emails
  • Check the sender address carefully
  • Do not enter personal data on sites you reached via an email link
  • Report the phishing email to Verbraucherzentrale via Phishing-Radar
  • If in doubt, contact Telekom directly to check whether the email is genuine
  • Save the email as evidence before deleting it

What you should never do

  • Do not click on links in the email
  • Do not enter personal data on the linked page
  • Do not respond to alleged payment demands without checking them
  • Do not simply ignore the email if you have entered data – take action

Frequently asked questions

Do I have to make the alleged payment?

Do not pay without checking. First verify whether the email actually comes from Telekom – for example, via your Telekom customer account directly.

How can I tell whether the email is genuine?

Pay attention to the sender address and if in doubt, call Telekom directly via their official website, not via links from the email.

I have entered my data – what now?

Change your login credentials immediately and inform Telekom. Secure evidence and consider filing a report with the police.

Where did the scammers get my email address?

Addresses often come from data breaches or are collected on the internet. You can report your address via Verbraucherzentrale's Phishing-Radar.

Where can I report the phishing email?

Via Verbraucherzentrale's Phishing-Radar and to Telekom directly.

Affected data

Brands
Telekom
Scam type
Phishing

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Related warnings

Original source

Find more information in the original source.

Verbraucherzentrale – Phishing-Radar ↗

Update history

  • 22/07/2026Description updated
  • 13/07/2026Warning added from an official source