Dubious advertising and subscription traps in dietary supplement shops
Summary
Why is this warning issued?
This warning has been included because it is based on a report from Watchlist Internet. It is intended to protect other users from this scam. The assessed risk is elevated.
How the scam works
- Customers are lured with bold health claims and low prices for dietary supplements
- Parents in particular are unsettled by products such as "DetoxMini" and a list of alleged symptoms in children and pressured into buying
- When a product is added to the cart, another product is added unnoticed
- During the ordering process, a subscription can also be activated unnoticed
- Ordered products are sometimes shipped from China and only arrive after several weeks
- Customers who want to withdraw from a purchase have difficulties with returns and refunds
- Additional, unidentifiable debits occur
How to recognise it
- Bold health claims such as "kills parasites instantly" or "heavy metal detoxification" are not legally permissible for dietary supplements
- The product "DetoxMini" is marketed specifically to parents and causes alarm with a list of behavioral problems in children
- The advertised effects are not scientifically supported by the ingredients contained (Vitamin D, B12, zeolite)
- When a product is added to the cart, another product is added unnoticed
- A subscription can be activated unnoticed when ordering
- Reviews on Trustpilot report unexpected debits and problems with refunds
- Trustpilot warns that the shop has spread fake reviews
- Prize without participation or "free" offer with data request
How to protect yourself
- Check the cart carefully to see whether additional products have been automatically added
- Before purchasing, check whether you are selecting a one-time purchase or a subscription
- Watch for recurring charges and unexpected debits on your account
- Be skeptical of health claims and seek medical advice for health complaints
- Check return and withdrawal conditions before purchasing, especially for shops outside the EU
- Cancel subscriptions in writing and demand a refund of unjustly charged amounts; if there is no response, contact your bank or payment service provider
What you should never do
- Do not simply pay unjustified demands – first check whether the debit is justified
- Do not rely on the diagnostic suggestions of an online shop; instead, see a doctor for health complaints
- Do not ignore unexpected debits – act quickly and document everything
- Do not blindly trust online reviews, as the shop has spread fake reviews according to Trustpilot
Frequently asked questions
Do I have to pay the unexpected debits?
No. Amounts that were debited without your consent or for which you were not adequately informed at the time of purchase must be refunded to you by your payment service provider in accordance with Section 67 of the Payment Services Act 2018. Contact your bank for this.
What can I do if I have signed up for an unwanted subscription?
Cancel the subscription in writing (e.g., by email) and request a refund of the unjustly charged amounts. If the shop does not respond, contact your bank or payment service provider.
Where did the shop get my data?
This cannot be determined conclusively from the source. Data may originate, for example, from advertising on social networks, data breaches, or purchases from other shops.
Are the advertised effects of "DetoxMini" legitimate?
No. The vitamins D and B12 contained do not demonstrate any effect for the detoxification of heavy metals. There is currently no scientifically proven effect of zeolite against parasites according to Watchlist Internet. For health complaints, you should seek medical advice.
Where can I turn if I have problems?
You can contact a consumer advice center near you. If you suspect fraud, you can also file a report with the police.
Affected data
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Original source
Find more information in the original source.
Watchlist Internet ↗Update history
- 19/08/2026Description updated
- 18/08/2026Warning added from an official source