🛡️ netzmeldung.com
DE
Risk: Elevated

Spotify: "Your access is expiring"

Category: Consumer warnings · Published: 15/07/2026 · Last updated: 22/07/2026

Fraudsters misuse the name of the brand or institution mentioned. The brand or institution itself is not the source of these scam attempts.

Summary

What is this about? Current scam case reported by Watchlist Internet. For details, see the linked source.
Who is affected? Users of Spotify.
How high is the risk? Elevated

Why is this warning issued?

This warning was included because it is based on a report by Watchlist Internet. It is intended to protect other users from this scam. The assessed risk is elevated.

How the scam works

  • You receive an email that looks as if it came from Spotify, with the familiar logo and design.
  • The email states that a payment has failed and your Premium subscription is about to expire.
  • A made-up customer number and a deadline of 5 days are meant to make the message appear credible.
  • You are asked to update your payment details via a link in the email.
  • When you click, a deceptively realistic fake Spotify website opens.
  • If you enter your payment details there, they are sent directly to the criminals.
  • With the stolen data, the perpetrators can trigger payments or sell the data on.

How to recognise it

  • The sender's email address does not match @spotify.com – the displayed sender name ("Spotify") can be faked, always check the actual address behind it.
  • You are not addressed by name, but only generally ("Your Premium access").
  • The alleged customer number (#246239139) is made up and is only meant to create trust.
  • A short deadline is set (5 days) to create pressure.
  • You are asked by email to enter payment details or passwords – legitimate companies never do this.
  • The link in the email does not lead to spotify.com, but to a copied page.
  • The logo and design may look genuine, but they have been copied by criminals.
  • Prize without participation or "free" offer requesting data

How to protect yourself

  • Do not click the link in the email and delete or move the message to the spam folder.
  • Log in directly via the Spotify app or the official website (spotify.com) to your account and check whether a payment is actually due there.
  • Change your Spotify password immediately if you clicked the link or entered data – and everywhere else where you use the same password.
  • Contact Spotify customer service via the official page (support.spotify.com) and describe the incident.
  • If you have entered payment details, inform your credit card company or bank immediately and have the card blocked if necessary.
  • Save the email as a screenshot before deleting it – this helps with a later police report.

What you should never do

  • Do not click the link in the email, not even out of curiosity.
  • Do not enter any payment details, passwords, or other personal information on the linked page.
  • Do not let the short 5-day deadline pressure you, and do not make any payments without checking.
  • Do not reply to the email and do not make contact via the addresses provided.
  • Do not move the email to the trash unnoticed without marking it as spam – otherwise you will not warn others.

Frequently asked questions

Do I have to pay the demand in the email?

No. If you cannot verify the email yourself via the official Spotify site, it is very likely fake. Real Spotify never asks you by email to enter payment details.

How do the scammers know that I use Spotify?

In most cases, they do not know this. The emails are sent in bulk and randomly to a very large number of email addresses. The fact that you happen to use Spotify is pure coincidence and is only meant to make the email appear more credible.

I clicked the link, but did not enter any data – am I still affected?

The risk is significantly lower. Nevertheless, as a precaution, change your Spotify password and watch out for any unusual activity on your device.

I have entered my credit card details – what should I do now?

Contact your credit card company or bank immediately, describe the incident, and have the card blocked. Check your bank statements for unknown debits and file a report with the police.

What happens if I simply do not respond to the email?

In most cases, nothing happens – the email is a bluff. Nevertheless, as a precaution, check directly in your Spotify account whether a payment has actually failed there. If in doubt, your local consumer advice center can help.

Affected data

Brands
Spotify

Comments

No comments yet. Registered users can share their experiences.

Related warnings

Original source

Find more information in the original source.

Watchlist Internet ↗

Update history

  • 22/07/2026Description updated
  • 15/07/2026Warning added from an official source