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Risk: Elevated

Ice-cold advertising lie? EpiCooler, Coolizi & Co. are not air conditioners!

Category: Consumer warnings · Published: 13/07/2026 · Last updated: 23/07/2026

Summary

What is this about? Current fraud case, reported by Watchlist Internet. See linked source for details.
Who is affected? Consumers in Germany.
How high is the risk? Elevated

Why is this warning issued?

This warning was included because it is based on a report from Watchlist Internet. It is intended to protect other users from this fraud scheme. The assessed risk is elevated.

How the scam works

  • Consumers are lured to the shop with sensationalist online advertising and emotional stories, especially during the hot season.
  • The products are advertised as a revolutionary air conditioner that cools immediately without installation – for around 140 euros.
  • After ordering and payment (e.g., by credit card or PayPal), either no goods arrive at all or only a simple fan.
  • A fan cannot cool down a room – so the actual promise is not fulfilled.
  • According to reports, those who demand a withdrawal or return encounter long delivery times, poor customer service, and difficulties getting their money back.
  • The alleged quality seals and media reports on the site are completely fabricated and are meant to feign trust.

How to recognise it

  • Advertised air conditioner for around 140 euros without installation – that is unrealistically cheap for a real air conditioner.
  • Several nearly identical shops with similar product names (EpiCooler, Coolizi, Randaoma, etc.) that differ only in name.
  • Emotional advertising stories, e.g., a technician from Munich who supposedly developed a revolutionary cooling device because of a heat wave.
  • Pushy advertising claims like 'The industry wants to keep this cooling device a secret' or 'revolutionary cooling device'.
  • Many alleged quality seals and media reports on the site that turn out to be fabricated.
  • The legal notice points to a company abroad, although advertising claims German quality (possibly dropshipping from China).
  • Complaints about long delivery times, poor customer service, and difficult-to-enforce withdrawal.
  • Prize without participation or 'free' offer with data request

How to protect yourself

  • Check the legal notice before buying: if the company is based abroad while advertising German quality, caution is advised.
  • Look for reviews on trustworthy platforms and read the negative reviews especially.
  • Secure evidence: screenshots of the product page, order confirmation, advertising promises, and the goods received.
  • Submit your withdrawal in writing to the provider and refrain from returning the goods at your own expense.
  • For credit card payments: request a chargeback from the credit card company citing 'wrong or non-contractual goods'.
  • For PayPal payments: open a dispute in your PayPal account and apply for buyer protection.

What you should never do

  • Don't simply pay the 140 euros if you have already received the product and it doesn't deliver what the advertising promises.
  • Don't return the goods at your own expense if the provider demands it.
  • Don't agree to foreign bank accounts or unusual payment methods (e.g., cryptocurrencies).
  • Don't trust alleged quality seals or media reports on the shop page without verifying them independently.
  • Don't fall for aggressive advertising or emotional stories – stay skeptical and research beforehand.

Frequently asked questions

Do I have to pay the 140 euros if I only received a fan?

No. You ordered an air conditioner and only received a fan – that is a non-contractual delivery. Submit your withdrawal in writing and demand your money back.

What happens if I don't respond?

There is a risk that the payment will remain as is and the provider will continue to block the withdrawal or refund. Act quickly, secure evidence, and use your payment service's buyer protection programs.

Where did they get my data?

This often cannot be determined clearly. Possible sources include data leaks on the internet, purchased address lists, or purchases following an advertisement on social networks.

Will I get my money back through PayPal or credit card?

With PayPal, you can use buyer protection and report a dispute first. With a credit card, you can request a chargeback citing 'wrong or non-contractual goods'. Contact your credit card company directly for this.

Who else can I contact?

You can contact your local consumer advice centre, which can advise you free of charge or at low cost. If you suspect fraud, you can also file a report with the police.

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Original source

Find more information in the original source.

Watchlist Internet ↗

Update history

  • 23/07/2026Description updated
  • 13/07/2026Warning added from an official source